Zoomzu, the manufacturer of casting molding machine

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售前售后服务理念

Service Idea

management and idea

For an enterprise, sales is the real service. Sales is not only a transaction of a mechanical equipment or a production order, but also the most fundamental embodiment of the sales company's concept and brand, the company's value system, the company's sense of mission and the personal quality of sales personnel. Understanding the needs of customers, understanding their personal feelings, listening to their inner thoughts, and solving the problems faced by customers are the original intention of our business.
As a mechanical equipment supplier, what we deliver is not only the products, but also the enterprise mission and value system. The income we get is not only the value of each product, but also how customers view our products and services after each product goes out. These are the biggest income and the core of a long-term development of an enterprise.

Planning Design

measurements and recommendations

（1）The company has a professional technical service team, which can provide one-to-one services for customers in project consultation, workshop layout, investment economic advice and so on at any time.
（2）According to the actual production needs of customers, combined with current casting products and future development trends, select or customize molding equipment with appropriate size.
（3）Provide targeted overall planning scheme and detailed drawing description for the equipment required to be purchased by customers.

Assembly Commissioning

production and installation

（1）Conventional standard equipment and non-standard customized equipment are produced and assembled according to the conventional production process. Each equipment is provided with an independent number. The production cycle is 20-25 working days. After the assembly is completed, the electronic control group and the assembly department will check and sign again. After it is confirmed to be qualified, it will be run and molded with a mold. If everything is normal, it will be inspected and confirmed by the customer before delivery.
（2）Technicians are responsible for the installation and commissioning of field equipment. After the equipment commissioning is successfully put into production, the user commissioning report shall be given in writing, and the customer's operators shall be trained professionally on site to master the operation methods and equipment maintenance of the molding equipment.

After-sale Service

overhaul and maintenance

Maintenance of horizontal molding machine

（1）ZOOMZU machinery promises to provide a one-year (12-month) warranty period (excluding vulnerable parts) and lifelong maintenance service for the sold equipment after delivery.

（2）After the automatic molding equipment is put into production, if there are machine faults and casting process problems of new product castings, we will guide and remove the faults for customers on the basis of understanding the problems. If the user cannot remove the faults, we will arrange after-sales technical personnel or regional agent personnel to quickly arrive at the use site to solve the problems of customers!

（3）We will regularly visit and repair the equipment, understand the use of the equipment and provide relative technical support.

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After-sale service

Service idea

For an enterprise, sales is the real service. Sales is not only the transaction of a mechanical equipment and a production order, but also the most fundamental embodiment of the concept and brand of the sales company, the company's value system, the company's sense of mission and the personal quality of the sales personnel. To understand the needs of customers, to understand their personal feelings, to listen to their inner thoughts, and to solve the problems faced by customers are our first intention of operating enterprises.
As a mechanical equipment supplier, what we deliver is not only the products, but also the mission and value system of the enterprise. The income we receive is not only the value of each product, but also how the customers think about our products and our services after each product goes out. These are the largest income and the core of the long-term development of an enterprise.

Pre sales services

(1) The company has a professional technical service team, which can provide one-to-one services for customer project consultation, workshop layout, investment and economic suggestions at any time.
(2) According to the actual production needs of customers, combined with the current casting products and future development trend, select or customize the appropriate size of molding equipment.
(3) Provide the overall planning scheme and detailed drawing description for the equipment purchased by customers.

Service in sale

(1) The conventional standard equipment and non-standard customized equipment are manufactured and assembled according to the regular production process. Each equipment has an independent number and the production cycle is 20-25 working days. After the assembly is completed, the electronic control group and the assembly department will check and sign again. After the confirmation is qualified, the trial operation and use of the mold to complete the modeling. All normal equipment can be delivered after the customer's inspection and confirmation.
(2) Technical personnel are responsible for the installation and commissioning of on-site equipment. After the successful commissioning of the equipment, the user commissioning report shall be given in written form, and professional training shall be conducted on the site for the operators of the customer to make them proficient in the operation method and equipment maintenance of the molding equipment.

After-sale service

Zoomzu after sales personnel normal maintenance level molding machine

(1) ZOOMZU machinery promises to provide a one-year (12-month) warranty period (excluding vulnerable parts) and lifelong maintenance service for the sold equipment after delivery.

(2) After the automatic molding equipment is put into production, if there are machine faults and casting process problems of new product castings, we will guide and remove the faults for customers on the basis of understanding the problems. If the user cannot remove the faults, we will arrange after-sales technical personnel or regional agent personnel to quickly arrive at the use site to solve the problems of customers!

(3) The specialist in charge of after-sales inspection and return visit to customers on a regular basis to understand the use of the equipment and listen to the suggestions of customers after use, so that we can manufacture more perfect and practical automatic modeling equipment and provide free technical support, maintenance and repair equipment.

Foundry Molding Machines

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